From today’s Daily Om….

“Sometimes when we feel anger, it is coming from a deep place that demands acknowledgment and expression. At these times, it is important that we find healthy ways to honor our anger, remembering how dangerous it is to repress it. However, anger can also become a habit, our go-to emotion whenever things go wrong. Often this is because, for whatever reason, we feel more comfortable expressing anger than we do other emotions, like sadness. It can also be that getting angry gives us the impression that we’ve done something about our problem. In these cases, our habitual anger is inhibiting both our ability to express our other emotions and to take action in our lives.”

This is good stuff! I’m working with an individual today who may be one that is most comfortable expressing anger as opposed to other emotions. Processing something as an angry person also doesn’t mean “mission accomplished — I can scratch that issue off my list.” In fact, processing angry may very well mean you have a bigger mess to clean up later on — assuming the issue is one whose damage can be undone.

Yelling at a colleague or a customer service rep may temporarily make you feel better, but will it really solve the problem? Probably not. Instead, you may have just spread unhappiness to others, who in turn may become frustrated, hurt or angry and pass it on to another, who passes it on to another and on and on.

Last month, I enjoyed hearing a presentation from Ann Gallagher at the annual Innovate to Motivate Conference entitled “Nice is Not a Vice.” Ann talked about how being nice in your interactions has a much higher payoff — for you and your client, colleague, etc. Over the weekend, I also got a notice from VA Networking about Alice Seba, the Internet Marketing Sweetie.  Alice is also a promoter and believer of treating your clients and prospects with kindness.

My Nana put it best. “You catch more flies with honey than you do with vinegar.”

Thanks to Flickr user Piez for the image.

About the author:  At Your Service Cincinnati principal Nora Rubinoff’s core virtual assistant services include social media management, WordPress support, online reputation management, project management, customer relationship management, customized e-mail marketing campaigns and productivity enhancement. Nora is a Mac and PC specialist. Nora is enthusiastic about architecting solutions that enable clients to make more out of their business day. Nora is a recipient of the Karen S. House Award for Regional Collaboration as well as the Women of Excellence Award, several state and local government proclamations and holds the IVAA EthicsCheck™ certification. Nora is a past board member for IVAA and serves on several community advisory boards. Read more from this author

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